MOISTURE SALONS POLICIES:
Appointment Policies:
-Masks are not required, do what makes you feel comfortable.
- We cannot have many people in the salon at once, please come alone or only one parent and child during your appointment.
-Please come with your hair down, dried, detangled and styled the day of your appointment.
-EXISTING CLIENTS: Please arrive as stated above; down, fully dried, detangled and styled.
NEW CLIENTS: Please read our “What to expect on your first appointment” tab and come with your hair down, dried, detangled, in it’s natural state (STYLED DAY OF THE APPOINTMENT) We cut the hair dry first in it’s curly state and then go through with the wash and style. Please refrain from using any products that leave your hair crunchy, sticky or oily.
If you end up having questions when you go home please email us(MoistureSalon158@gmail.com) so we can help you along the way.
Cancellation Policy: To ensure optimal scheduling and availability for all clients, Moisture Salon requires a minimum of 48 hours’ notice for appointment cancellations. Please go to your online account to reschedule or Cancel(outside of the 48 hours) Any Cancellations within the 48hours can not be done online.
Cancellation Methods:
Vagaro.com We encourage all cancellations to be made directly through our online booking platform, Vagaro.com. This ensures timely notification and allows us to adjust our schedule accordingly.
Should you encounter difficulties accessing your Vagaro account, please utilize the “Forgot Password” feature to reset your login credentials. This ensures you to manage your appointments within the required cancellation window.
Late Cancellations: Cancellations made within 48 hours of your appointment may be subject to a fee ranging from 50% to 100% of the scheduled service cost, depending on the circumstances. To minimize any inconvenience, we encourage you to keep your Vagaro login information readily available.
Email: If you are unable to access your Vagaro account, please email us at MoistureSalon158@gmail.com. Please note: Our response time may be delayed during salon closures. We cannot accept cancellations via voicemail, social media (Facebook, Instagram) as we might not receive these notifications promptly.
Thank you for your understanding and cooperation!
With our Online System, you are required to establish an account and have a credit card on file. This is a requirement for all clients. Our stylists book in advance, therefore, we must adhere to our cancellation policy. The benefit of our system is so our clients can reserve products, and pay in advance for your upcoming appts, manage your appointments without having to call the salon. We understand work schedules can change, unfortunately, with the amount of clients our stylists work with, we cannot continue to make exceptions. Thank you for your understanding.
*** Only in Emergency circumstances will this fee be waived at the discretion of the Owner of Moisture Salon. ***
Arriving Late will only cut into the service time you have with our stylists based on the time your appointment is scheduled for. We want to give each client the time need so please arrive early. We have two free labeled parking spots for our clients for you to park in during your appointment time only please.
NO SHOWS: Clients who "No Show"will be required to pay service fee in full for missed appointment.
If you arrive at the day of your service and your hair is either pulled back, up in a pony or a braid you may be charged the full service cost depending if we can actually work with your curls in the state they are in when you arrive.
Ways not to arrive
Hair Preparation Fee: ALL clients must come with their hair in workable condition.
Tangled, knotted hair required more time and attention.
WET OR DAMP hair also requires more time and attention that time away from your service time. Please make sure your hair is dry when coming to your appointment.
There will be an additional $10.00 Service Fee for an pre-drying and detangling services required.
And a charge of $5.00 if you ask us to go in and cancel or delete an appointment for you. Online service makes if very easy for you to make these changes on your own. Please manage your own account.
YOU COULD BE CHARGED IF YOU SHOW UP WITH YOUR HAIR NOT IN THE MANNER FOR US TO CUT IT.
-Ron
Gift Certificates-
All Previously Hand written gift certificates/ And all the new ones generated from Vagaro must be used on hair services and or Retail products. We will inform anyone buying one that they are used in this fashion.